Cellular Sales’ new “Trade-Up!” program is now in full swing with over 3,500 trade-ins so far. Launching company-wide on June 20th, the program provides customers the ability to trade in their mobile devices that include cell phones, MP3 players, tablets, and GPS navigation devices. Unlike several big box retailers, who limit items to ones that have been recently purchased from their stores, the Cellular Sales “Trade-Up!” program has no limits on what you can trade in.
“The Cellular Sales Trade-up! program is a great way to turn in the old, simple cell phones and ‘trade up’ to get a brand new smart phone,” said Dane Scism, Founder and CEO of Cellular Sales. “Our Trade-up! program has very few restrictions and you can trade in for ANY new device or accessory.”
When a customer trades in a device its value will be determined by the make, model and condition of the device. The value can then be used as an instant credit towards the purchase of a new phone, accessory or tablet. To take advantage of the “Trade-Up!” program customers just need to visit any Cellular Sales location. Store representatives will then perform the trade-in request in real-time and provide the customer with a real-value estimate for their device based on the make, model and condition of the device they are trading in. Chargers, boxes and paperwork are NOT required and do not impact the value of the device being traded. Customers can then apply that trade-in value towards the purchase of any new handset or accessory. The phones will then be wiped of all personal data, then refurbished or recycled in an environmentally responsible manner.
“This is a new option for our customers and we’re excited to make it easier for them to get a brand new mobile phone,” said JT Thome, Director of Operations for Cellular Sales.
Cellular Sales announced that James “JT” Thome has been named Director of Operations.
Cellular Sales welcomes James “JT” Thome as its new Director of Operations. Thome is coming up on 15 years of experience in information technology and executive level management. He brings with him years of experience in software engineering, e-commerce, logistics, business development and marketing.
Dane Scism, founder and CEO of Cellular Sales, said, “We’re glad to welcome JT to Cellular Sales. His background and skills are exactly what our company needs to prime our infrastructure for continued growth and success.”
Thome holds a BS Computer Science from West Point and an MBA from Emory University. Upon his graduation from West Point he served as an officer in the Army. Read On: Thome named Director of Operations of Cellular Sales
Cellular Sales, the nation’s largest Verizon Wireless premium retailer, opens five new stores in the past two weeks giving Cellular Sales over 400 retail locations.
Chris Keen, a Regional Director for Cellular Sales, says that, “Cellular Sales has grown rapidly because our sales consultants know the products and service plans backwards and forwards. Our main focus is providing excellent customer service to each and every customer who walks in our doors.” Cellular Sales’ innovative approach to customer service is at the core of its approach to retailing. Dane Scism, founder and CEO of Cellular Sales says that, “We strive to treat every one of our customers as if they are our only customer, and we always place a great emphasis on quality customer communication.”
This growth hasn’t gone unnoticed. Cellular Sales has been named one of the nation’s fastest growing retail companies byInc. Magazine for the past three years in a row due its astounding growth. Brian Snyder, Regional Director of the South Georgia Market said,”Cellular Sales’ growth and success is no mistake. With our commitment to our customers and our approach to retailing we will continue to see more amazing growth for years to come.” The most recent expansion has seen new stores opening in Havre de Grace, Md., Grovetown, Ga., Hope Mills, N.C., Lapalco, La. and White Settlement, Texas and relocation in Clinton, Tenn. ”Every store opening brings me excitement because I know that we will bring new customers the best of the wireless retail industry.”
Cellular Sales continues to defy common sense and the laws of people needing sleep to survive. In the past month, we’ve opened 8 new locations, and there are dozens more leases pending approvals. Verizon likes us. Customers love us. In technical industry terms, we “got it going on.” Jose Ordonez, Regional Director for Cellular Sales, said, “It is our special approach to retailing that has taken us from one location in Knoxville to hundreds nationwide.”
I’d like, as Director of Advertising, to claim that it is my advertising prowess that has catapulted the company to its stellar performance. Alas, if you read this blog, you know that’s probably not the case. The true reason for our success is our people.
So cheers to everyone who continues to make Cellular Sales a great company to work for and with!
Our newest locations are listed below:
ELECTRIC ROAD – Roanoke, VA
VERSAILLES – Versailles, KY
FRONT ROYAL – Front Royal, VA
ST JOSEPH – St Joseph, MO
JACKSBORO – Jacksboro, TN
KINGSTON MALL – Kingston, NY
NIPPERS CORNER – Nashville, TN
MOUNT PLEASANT – Mount Pleasant, SC
Cellular Sales is the nation’s largest Verizon premium wireless retailer. And still growin’. Alec Rankine, Regional Director for Cellular Sales, noted, “Each store opening is a testimonial to how great our customer’s experiences are.”
-Jay Witherspoon, Director of Advertising, Cellular Sales
Cellular Sales, has joined forces with Cell Phones for Soldiers at many of its stores in Georgia, Florida and South Carolina. Cell Phones for Soldiers is a nationwide nonprofit group that distributes free telephone calling cards to U.S. troops serving overseas.
Cell Phones for Soldiers turned old cell phones into more than 12 million minutes of prepaid calling cards for U.S. service men and women in 2008. To do so, Cell Phones for Soldiers collected approximately 50,000 cell phones each month through a network of more than 3,000 collection sites across the country. According to Dane Scism, founder and CEO of Cellular Sales, the company is evaluating the Savannah area sponsorship of Cell of Phones for Soldiers and may eventually roll the program out at all of the company’s stores throughout the United States.
For more information about Cellular Sales and the Cell Phones for Soldiers program, click here.
Dane Scism, CEO of Cellular Sales, the Knoxville-based Verizon Wireless retailer, announced the opening of its newly expanded call center on N Broadway St in Knoxville this month.
The expansion comes amidst flagging sales and gloomy forecasts for the economy at large. Cellular Sales attributes its growth in such times to Verizon Wireless’ solid infrastructure and the personalized service its sales representatives provide.
The call center is one way the Verizon Wireless retailer reaches out to its customer base, by calling with special offers and ways to save money on wireless bills. Operators call customers eligible for upgrades and customers whose habits with their wireless devices might be costing them more than is necessary. ”This is what Cellular Sales is all about. Bringing the best experience straight to the customer. This call center will make a great addition to Cellular Sales.”, said Alec Rankine, a Cellular Sales Regional Director.
“Just like at every one of our stores, we try to make sure people have the right service plan, which saves them money. Making sure a customer is in the right text message plan or letting them know they’re going over their minutes can save a lot of overage charges, and that can make somebody’s day,” explains Lyle Harris, who heads the call center, which shares space with a retail location at 5034 N Broadway St. The store and call center have expanded into the adjacent space, with the number of operators increasing from 4 to 30 in order to reach the company’s growing customer base.
Scism attributes a 27% increase in equipment upgrades in the Knoxville area to the call center’s activities since it opened in December, 2007. “After seeing the results the call center has had in the Knoxville market, we’ve decided to grow the program. We’re getting a great response from customers, who genuinely appreciate the service we’re providing.” Regional Director, Brian Snyder, said, “I can’t wait for the call centers to expand its operations nationally and bring our famous customer service to the next level.”
The call center now contacts Verizon Wireless customers in Tennessee, North Carolina, South Carolina, Georgia, Florida, and Kentucky, targeting just a portion of the Cellular Sales’ retail footprint, with 240 locations nationwide, and several more in the works.
For more information on Cellular Sales, or to find a location near you, visit CellularSales.com.