Social Networking in the Wireless Office
Posted on 19. Jun, 2011 by Cellular Sales in Wireless Industry
Social networking is entering more and more businesses as a vital component in their strategic toolbox. In “Social Networking in the Enterprise,” Forrester Consulting explores how businesses are utilizing social technologies for a whole range of activities that support the strategic plan.
Cellular Sales Hilton Head, Ronald Futch Land Solid Review On MeasuredUp.com
Posted on 20. Dec, 2010 by Jay Witherspoon in Customer Service
Cellular Sales’ Hilton Head location leaves lasting impression.
A customer visited our location in Hiltone Head, SC. They experienced the Cellular Sales customer expereince as brought to then by Ronald Futch. Ronald did such a great job they did a review on MeasuredUp.com. Brian Snyder, Regional Director, stated, “Ronald is a great part of Cellular Sales, and the personal experience is core to our service.”
An excerpt:
I had received professional, one-on-one service from a consultant who actually cared about my needs and wants and seemed very knowledgeable about all of their products and services. Ronald said that Cellular Sales of Knoxville takes pride in having that more intimate, personal relationship with its clients.
Read the full review here.
Joe Buchanan, Don Campbell Deserve High Fives For Customer Service
Posted on 10. Jun, 2010 by Jay Witherspoon in Customer Service
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Mobile Showroom Now Servicing Nashville Customers
Posted on 07. May, 2010 by Jay Witherspoon in Company News, Customer Service
Opry Mills Mall, Nashville, TN. Photo Courtesy Reuters.
It’s been a tough week for our Nashville market. But Cellular Sales’ Regional Directors Rob Stinnett and David Maples have set up one of our mobile showrooms at 15567 Old Hickory Blvd to help take care of our customers (who are heavily relying on their cellphones and car chargers through this emergency) as well as to help out our sales reps who were displaced from Cellular Sales’ Opry Mills Mall location. The mall is devastated and our store was a complete loss. Our hearts go out to everyone who has suffered through the flood.
I guess now would be a good time to look back at a customer note Rob and David received April 30, before the deluge, about one of our Nashville-area reps, Rolin Rayne…
I have been a Verizon Wireless customer for many years. I live in Dickson County, Tennessee and am in Nashville on a weekly basis. One day I found myself in the Verizon store on White Bridge Rd, in Nashville needing to upgrade my phone and was interested in the Broadband service offered by Verizon. Rolin was the one who offered to assist me. I would like for you to be aware what a wonderful help he was to me. I called him over the weekend with a question about the broadband, which he was very informative and eager to assist. My husband went into the Dickson store to upgrade his phone after I did and I said, “no, Rolin will help us.” Sure enough, the next time I was in Nashville, Rolin set us up again. He sent us a text message each time to remind us to mail in our rebates, then texted us a few weeks later to verify that we received them. His kind personality is very inviting for help and makes it easy to ask questions. I choose to use the White Bridge Road store verses my hometown store because of Rolin Rayne’s kindness. I have referred some of my neighboors and friends that way knowing they will be treated right. It isn’t often nowadays to have great, friendly customer service, I found that with Rolin and just want him to be recognized for his outstanding service. Even though I am a bit older than Rolin, I told him I feel like he is my big brother, making sure he is taking care of his little sister! Seeing your names on the bottom of the invoice, I thought you may like to know that someone is pleased with one of your agents!
Thanks,
KC – Dickson, TN
-Jay Witherspoon, Director of Advertising
Google on Nexus One for Verizon… Uh, Nevermind.
Posted on 26. Apr, 2010 by Cellular Sales in Company News, Equipment
HTC Incredible, Launches April 29, 2010
Google just did an about face and announced that their Nexus One handset will NOT be available on the Verizon network, and they suggest you buy a DROID Incredible by HTC instead. Cellular Sales is happy to see this announcement, because the Nexus One was set only to be available online through Google’s website (not CellularSales.com or Verizon’s site). And while we were not that worried that online handset sales through Google were going to cut into our numbers, we would prefer to have all equipment options available to us in our retail environment.
Cellular Sales does customer service better than anyone, and smartphones require more time with a wireless expert than most cellphones. So maybe Google’s decision was based on issues they had with customer service for the T-Mobile version? Not sure, but we’re happy to see it. And it makes us even more excited about Thursday’s launch of the Incredible. Visit CellularSales.com to find a location near you. Pre-order by calling a store. Pre-order will not be available through CellularSales.com.
-Jay Witherspoon, Director of Advertising
This Article Is Not About The iPhone Coming To Verizon
Posted on 01. Apr, 2010 by Cellular Sales in Customer Service
The media recently got another round of press out of rumors about the iPhone coming to Verizon. I’m tired of hearing about it.
Instead, I’d like to direct you to a nice piece from Good Morning America about a great company, The Container Store. The focus this company puts on customer service and the training their sales force goes through are remarkable. You’d think a store that sells containers wouldn’t need hundreds of hours of training (“this here is a shoe box, and that there is a hat box, and this little box will hold a whole mess of cheerio’s…”), but apparently it’s really paying off. The company is growing and their sales force is obviously very good at what they do.
Cellular Sales trains its sales representatives for one week away from the sales floor, and several more weeks on the sales floor. But we are always passing ideas like this one around to see if we can learn better ways. One of the best things about working at Cellular Sales is that I’m surrounded by people who are always looking for better ways to do things, even when we’re very successful. We’re in our 16th consecutive year of growth, with no signs of letting up, yet we are still searching for and motivated by the opportunities that we find every day. There’s always room for improvement.
We’re opening our 300th location this month. I’ll let you know where the party will be.
-Jay Witherspoon, Director of Advertising
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