Cellular Sales’ New Trade-Up! Program Creates Value for Customers
Posted on 08. Jul, 2011 by Scott Sutton in Cellular Sales News
Cellular Sales’ new “Trade-Up!” program is now in full swing with over 3,500 trade-ins so far. Launching company-wide on June 20th, the program provides customers the ability to trade in their mobile devices that include cell phones, MP3 players, tablets, and GPS navigation devices. Unlike several big box retailers, who limit items to ones that have been recently purchased from their stores, the Cellular Sales “Trade-Up!” program has no limits on what you can trade in.
“The Cellular Sales Trade-up! program is a great way to turn in the old, simple cell phones and ‘trade up’ to get a brand new smart phone,” said Dane Scism, Founder and CEO of Cellular Sales. “Our Trade-up! program has very few restrictions and you can trade in for ANY new device or accessory.”
When a customer trades in a device its value will be determined by the make, model and condition of the device. The value can then be used as an instant credit towards the purchase of a new phone, accessory or tablet. To take advantage of the “Trade-Up!” program customers just need to visit any Cellular Sales location. Store representatives will then perform the trade-in request in real-time and provide the customer with a real-value estimate for their device based on the make, model and condition of the device they are trading in. Chargers, boxes and paperwork are NOT required and do not impact the value of the device being traded. Customers can then apply that trade-in value towards the purchase of any new handset or accessory. The phones will then be wiped of all personal data, then refurbished or recycled in an environmentally responsible manner.
“This is a new option for our customers and we’re excited to make it easier for them to get a brand new mobile phone,” said JT Thome, Director of Operations for Cellular Sales.
AT&T Uses the “Fake it Till You Make it” Approach with 4G LTE
Posted on 03. Jun, 2011 by Scott Sutton in 4G LTE, Wireless Industry
AT&T claims 4G but then announces 4G LTE roll out this summer.
AT&T’s CEO, Ralph de la Vega, admits that their network will be inferior for years to come. At the D9 Conference in Rancho Palos Verdes, California Vega said that it will be two to three years until their LTE coverage is “indistinguishable” from Verizon’s. Ok, if they aren’t even starting to rollout 4G LTE until this summer, what have they been talking about in their commercials?
It turns out that, along with T-Mobile, AT&T has just been rebranding their network 4G. That is, they have just been renaming their networks 4G with out actually having 4G service. For now AT&T is trying to pass their subpar HSPA+ off as 4G until they can move over to LTE this summer. Nice try…
Cellular Sales Sees More Amazing Growth
Posted on 16. May, 2011 by Scott Sutton in Cellular Sales News
Cellular Sales, the nation’s largest Verizon Wireless premium retailer, opens five new stores in the past two weeks giving Cellular Sales over 400 retail locations.
Chris Keen, a Regional Director for Cellular Sales, says that, “Cellular Sales has grown rapidly because our sales consultants know the products and service plans backwards and forwards. Our main focus is providing excellent customer service to each and every customer who walks in our doors.” Cellular Sales’ innovative approach to customer service is at the core of its approach to retailing. Dane Scism, founder and CEO of Cellular Sales says that, “We strive to treat every one of our customers as if they are our only customer, and we always place a great emphasis on quality customer communication.”
This growth hasn’t gone unnoticed. Cellular Sales has been named one of the nation’s fastest growing retail companies byInc. Magazine for the past three years in a row due its astounding growth. Brian Snyder, Regional Director of the South Georgia Market said,”Cellular Sales’ growth and success is no mistake. With our commitment to our customers and our approach to retailing we will continue to see more amazing growth for years to come.” The most recent expansion has seen new stores opening in Havre de Grace, Md., Grovetown, Ga., Hope Mills, N.C., Lapalco, La. and White Settlement, Texas and relocation in Clinton, Tenn. ”Every store opening brings me excitement because I know that we will bring new customers the best of the wireless retail industry.”
Blackberry CEO, Mike Lazaridis, ask of the BBC… Why you be hate’n?!
Posted on 13. Apr, 2011 by Scott Sutton in Wireless Industry
Ok, Lazaridis didn’t say that but he did end an interview with them when questions turned towards Blackberry’s “problems” with the governments of India and some Middle Eastern countries (video). The issues stem from these governments wanting to gain greater access to Blackberry’s tight security systems. Lazaridis retorts by saying that Blackberry is being singled out because of their success and that there are no security problems whatsoever.
Read the whole story here.
The Big Red ain’t scared!
Posted on 22. Mar, 2011 by Scott Sutton in Cellular Sales News, Wireless Industry
Verizon CEO, Daniel Mead, isn’t interested in a buyout of Sprint nor is he worried about the AT&T / T-Mobile merger.
Sprint only took a few hours to put forward their concerns about a AT&T / T-Mobile merger. However, Verizon Wireless isn’t even worried. Its CEO, Daniel Mead, said anything can go through with enough concessions and then also mentioned that, “We’re not interested in Sprint. We don’t need them.” Mead is more interested in profitability than being the largest wireless company.
See the rest of the story from Engadget here.
Cellular Sales CEO Dane Scism Announces Call Center Expansion
Posted on 13. Nov, 2008 by Cellular Sales in Cellular Sales News
Dane Scism, CEO of Cellular Sales, the Knoxville-based Verizon Wireless retailer, announced the opening of its newly expanded call center on N Broadway St in Knoxville this month.
The expansion comes amidst flagging sales and gloomy forecasts for the economy at large. Cellular Sales attributes its growth in such times to Verizon Wireless’ solid infrastructure and the personalized service its sales representatives provide.
The call center is one way the Verizon Wireless retailer reaches out to its customer base, by calling with special offers and ways to save money on wireless bills. Operators call customers eligible for upgrades and customers whose habits with their wireless devices might be costing them more than is necessary. ”This is what Cellular Sales is all about. Bringing the best experience straight to the customer. This call center will make a great addition to Cellular Sales.”, said Alec Rankine, a Cellular Sales Regional Director.
“Just like at every one of our stores, we try to make sure people have the right service plan, which saves them money. Making sure a customer is in the right text message plan or letting them know they’re going over their minutes can save a lot of overage charges, and that can make somebody’s day,” explains Lyle Harris, who heads the call center, which shares space with a retail location at 5034 N Broadway St. The store and call center have expanded into the adjacent space, with the number of operators increasing from 4 to 30 in order to reach the company’s growing customer base.
Scism attributes a 27% increase in equipment upgrades in the Knoxville area to the call center’s activities since it opened in December, 2007. “After seeing the results the call center has had in the Knoxville market, we’ve decided to grow the program. We’re getting a great response from customers, who genuinely appreciate the service we’re providing.” Regional Director, Brian Snyder, said, “I can’t wait for the call centers to expand its operations nationally and bring our famous customer service to the next level.”
The call center now contacts Verizon Wireless customers in Tennessee, North Carolina, South Carolina, Georgia, Florida, and Kentucky, targeting just a portion of the Cellular Sales’ retail footprint, with 240 locations nationwide, and several more in the works.
For more information on Cellular Sales, or to find a location near you, visit CellularSales.com.
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