This past week Cellular Sales opened our 60th store in North Carolina, our 50th store in Texas, and a new store in Savannah, Georgia. Hard work and loyal customers has helped us reach these new milestones. We work hard to build strong customer relationships because loyal customers help create other loyal customers. This pattern of ongoing growth has helped make Cellular Sales the nation’s largest Verizon Wireless reseller.
“Opening our 60th store in North Carolina is an exciting milestone for us and the entire Cellular Sales team who works hard every day to bring our service model to new areas throughout the country,” said Dane Scism, founder and CEO at Cellular Sales. “Since our first store opened in North Carolina in 1997, we have been committed to our mission of providing the best customer care in the mobile industry.”
In 2005, Cellular Sales opened our first store in Texas. Since then, we’ve experienced tremendous growth and opened 10 new stores in the past year alone. “We continue to experience rising demand for our services and our record expansion across the Texas market illustrates that,” said JT Thome, COO. “Cellular Sales is committed to meeting that demand and we strive to exceed our customers’ expectations as we look forward to continued growth in the future.”
This pattern of continued growth translates into 10 to 15 new store openings every month nationwide and an annual growth rate of 30 percent. Cellular Sales faces the great challenge of continually recruiting talented sales professionals. On any given day, we’re looking for motivated, sales people who want the opportunity to build their own business. We train our team members to focus on customer service as the foundation for a successful business. This focus has paid off. In 18 years, Cellular Sales has grown to over 500 stores with a thriving team of 3800 sales professionals. We hope to open 150 new stores in 2012 alone.
For more information on working for Cellular Sales, contact us today.
Jason White discovered a great way to get his message across to potential Cellular Sales customers: he took his story to a local morning show. Armed with a variety of mobile devices, White recently appeared on The Morning Blend. He talked about Cellular Sales the company and then introduced a range of phones.
This unique venue gave Jason the opportunity to expand the Cellular Sales market by connecting with a range of viewers who may not be familiar with all the great advantages of Cellula Sales. He explained 4G LTE, tablets, smartphones and more. White also demonstrated Cellular Sales’ commitment to customer service by telling the story of meeting a customer who needed help during off hours.
This kind of support both before and after a sale is essential. If a customer has a phone problem right before a big business trip, they need someone that solve the problem. Jason explained how the Cellular Sales commitment to servicing customers is an incredible value that simply cannot be matched through online purchases.
Kudos go out to Jason White.
One in four cell phones are lost, stolen, or accidentally damaged each year. At Cellular Sales, we’ve simplified wireless protection in a cost-affordable plan known at TechProtect. Now customers can enjoy a fast and convenient way to get their cell phone replaced. Most plans cost more and deliver less. On average, cell phone protection plan start at $6.99. They don’t guarantee users will get a new phone or in-store replacement and activation.
Cellular Sales has become the leading Verizon Wireless premium retailer by taking care of our customers in the way we would like to be treated. We decided we needed a better protection plan. We found a partner in eSecuritel. JT Thome, COO, Cellular Sales says that “With eSecuritel’s offering, we can deliver the strongest and most complete cell phone insurance program designed to best serve our subscribers.”
TechProtect actually improves the service plan features while reducing costs. Thome continues, “Through TechProtect, we guarantee the highest level of convenience and satisfaction by providing our customers with a means of obtaining a new replacement device by simply walking into any store.”
Starting at only $4.99, TechProtect provides cost-affordable wireless protection. Should customers need help, they have the option to pick up a brand new phone in any Cellular Sales store and have it activated before they leave the store. For customers who prefer home delivery, TechProtect will ship the phone directly to their home.
TechProtect is just another reason why Cellular Sales continues to grow. Now customers can save time, save money, and avoid aggravation should their phone be lost, stolen, or accidentally damaged. After the claim is approved, customers simply pay a deductible and receive a brand new device from any Cellular Sales location.
If you’d like to move from a basic phone to a smartphone, but you also want stick to your budget, Verizon Wireless has a plan for you. From today (November through January 15, 2012, you can make the move from basic to smartphone, spending only $20 for monthly wireless access (300 MB data plan). This package gives you the opportunity to try mobile wireless applications like email, web searches, blogging and Facebook.*
With a Smartphone, you can enjoy convenient access to coupons for locations near where your shopping. Or how about reviews, ratings and map to nearby restaurants? For light web access, this special introductory package to mobile wireless is a perfectly affordable solution. And here’s the sweet deal: once you subscribe, you get to keep this low rates for as long as you remain on these features.
What phones are eligible for this great deal? Switching to any Verizon Wireless Smartphone can give you access to this low price. To learn more about this entry level Smartphone data plan, contact your local Cellular Sales representative. They can help you find the perfect phone, the perfect plan and the perfect solution for your mobile phone needs.
If you need help finding a local Cellular Sales rep, contact us at Cellular Sales, and someone will help you right away.
* For media streaming and more intensive uses, you’ll want a larger data plan.
The President and founder of Japan’s third largest cellphone service provider, SoftBank, has promised cellphones to all children who became orphans due to Japan’s recent natural disasters. Masayoshi Son has stated that his company will provide free service to the recipients until their 18th birthday. Read on further here.
A customer visited our location in Hiltone Head, SC. They experienced the Cellular Sales customer expereince as brought to then by Ronald Futch. Ronald did such a great job they did a review on MeasuredUp.com. Brian Snyder, Regional Director, stated, “Ronald is a great part of Cellular Sales, and the personal experience is core to our service.”
I had received professional, one-on-one service from a consultant who actually cared about my needs and wants and seemed very knowledgeable about all of their products and services. Ronald said that Cellular Sales of Knoxville takes pride in having that more intimate, personal relationship with its clients.
Read the full review here.
The reason Cellular Sales has been successful is our customer service. We want every new customer to become a customer for life. We encourage our wireless experts to enter their name and number in each customer’s phone. We don’t funnel our customers to a call center for questions. We try to forge a personal relationship, and produce a Wow experience every time.
It’s important for people in our organization to remember that having the best network (Verizon), and technical expertise are only parts of the path to success. People Buy You, by Jeb Blount, delves into the details of how best to sell yourself. Happy customers means more customers!
-Jay Witherspoon, Director of Advertising, Cellular Sales
The Roaming Entrepreneur, a blogger based in Chattanooga, TN, had some kind words to share about her experience at a Cellular Sales location in her hometown. It’s a commentary on the value of a company’s front line sales force. See yet another example of what it is that makes our company special. Her video entry is embedded below, but read the full blog post for a full account of her experience.
It’s been a tough week for our Nashville market. But Cellular Sales’ Regional Directors Rob Stinnett and David Maples have set up one of our mobile showrooms at 15567 Old Hickory Blvd to help take care of our customers (who are heavily relying on their cellphones and car chargers through this emergency) as well as to help out our sales reps who were displaced from Cellular Sales’ Opry Mills Mall location. The mall is devastated and our store was a complete loss. Our hearts go out to everyone who has suffered through the flood.
I guess now would be a good time to look back at a customer note Rob and David received April 30, before the deluge, about one of our Nashville-area reps, Rolin Rayne…
I have been a Verizon Wireless customer for many years. I live in Dickson County, Tennessee and am in Nashville on a weekly basis. One day I found myself in the Verizon store on White Bridge Rd, in Nashville needing to upgrade my phone and was interested in the Broadband service offered by Verizon. Rolin was the one who offered to assist me. I would like for you to be aware what a wonderful help he was to me. I called him over the weekend with a question about the broadband, which he was very informative and eager to assist. My husband went into the Dickson store to upgrade his phone after I did and I said, “no, Rolin will help us.” Sure enough, the next time I was in Nashville, Rolin set us up again. He sent us a text message each time to remind us to mail in our rebates, then texted us a few weeks later to verify that we received them. His kind personality is very inviting for help and makes it easy to ask questions. I choose to use the White Bridge Road store verses my hometown store because of Rolin Rayne’s kindness. I have referred some of my neighboors and friends that way knowing they will be treated right. It isn’t often nowadays to have great, friendly customer service, I found that with Rolin and just want him to be recognized for his outstanding service. Even though I am a bit older than Rolin, I told him I feel like he is my big brother, making sure he is taking care of his little sister! Seeing your names on the bottom of the invoice, I thought you may like to know that someone is pleased with one of your agents!
KC – Dickson, TN
-Jay Witherspoon, Director of Advertising
Can’t get too many of these. Here’s another satisfied customer who just had to tell someone about it…
My experience at cellular sales.
Let me describe it in one word: beautiful.
I had Lia help my family and I with two new phones plus the droid I’m using to email you. She was quick and courteous and made sure I knew exactly what kind of charges and costs would be incurred.
She was very knowledgeable about phones, current inventory & stock, pricing and policies. She was extremely helpful and I’m glad she was the one that helped us out. If I ever need cells for the business I’m in the middle of starting, she’ll be the first I contact. I have zero complaints.
I’m a web developer and I work full time in the IT industry and I’ve grown used to being taken advantage of by any kind of long term service provider… that said it was a very nice surprise to receive nothing but the opposite from Lia and I now have implicit confidence in your company.
Lastly, I look forward to all future interaction with your company. Please be sure to give Lia my regards.
JK in PA
The media recently got another round of press out of rumors about the iPhone coming to Verizon. I’m tired of hearing about it.
Instead, I’d like to direct you to a nice piece from Good Morning America about a great company, The Container Store. The focus this company puts on customer service and the training their sales force goes through are remarkable. You’d think a store that sells containers wouldn’t need hundreds of hours of training (“this here is a shoe box, and that there is a hat box, and this little box will hold a whole mess of cheerio’s…”), but apparently it’s really paying off. The company is growing and their sales force is obviously very good at what they do.
Cellular Sales trains its sales representatives for one week away from the sales floor, and several more weeks on the sales floor. But we are always passing ideas like this one around to see if we can learn better ways. One of the best things about working at Cellular Sales is that I’m surrounded by people who are always looking for better ways to do things, even when we’re very successful. We’re in our 16th consecutive year of growth, with no signs of letting up, yet we are still searching for and motivated by the opportunities that we find every day. There’s always room for improvement.
We’re opening our 300th location this month. I’ll let you know where the party will be.
-Jay Witherspoon, Director of Advertising
I came across this article from December 2009 in my email today, and thought it worth sharing.
One of our wireless experts in Wichita Falls, TX, Liz Quan, helped a mother find the right phone for her autistic son (after a couple of tries and a donated handset from the company). Texting with a QWERTY keyboard has unlocked a new method for this mother to communicate with her son. The texting is much easier for him to put together than speech. The phone has given him an age appropriate way to behave and socialize. It’s really improved their lives.
It is worth noting that the author describes our helpful Cellular Sales representative as a “Cellular Self” representative. Oh, well.
Here’s the article, from The Times Record News in Wichita Falls, TX.
-Jay Witherspoon, Director of Advertising, Cellular Sales
I love hearing about customers who are blown away by their customer experience at Cellular Sales. Of course I hear the complaints as well, and I believe that we deal with those about as well as anyone, too. But when I hear a positive story, an “a-ha” moment when the customer realizes the salesperson they’re dealing with actually cares about them… I get this strange tingly sensation in my belly that I’ll call pride. Heartburn feels different.
I know there are a lot of people out there who get excited about their company or their brand, but when I get that feeling, I’m thinking about people and not a company or brand at all.
Anyone who’s paying real attention knows that the important “things” in life are our relationships with others. Knowing this should always be Cellular Sales’ brand. At least that’s what we strive for. It doesn’t always happen, but the leaders in our company preach it, and the great majority of our people truly get it.
Here are examples from the past couple of weeks of the kind of stories that cross my desk on a regular basis…
-Jay Witherspoon, Director of Advertising, Cellular Sales
From K. in Dallas, TX
I am emailing to let you know the exemplary service I received from Jason Bartle at your location on Greenville Avenue last week. We were without power for three days last week when I started having trouble placing outgoing calls on my cell. It was frustrating because of the lack of power at our house. Jason immediately greeted us when I walked into the store with my son and mother-in-law. He fixed my cell phone issue and kindly explained what had happened and what to be aware of in the future. He also graciously quick-charged my mother-in-law’s phone which made her happy because she had not charged her phone before the power went out. Furthermore, I asked him if he would be able to set up the blue tooth in my new car. I had not driven all the way out to the dealership to get it set up and the convenience of having him take care of it was so great. He did not hesitate a moment and walked out to my car in the nasty weather to establish my blue tooth set up successfully. His professionalism and pride in his work was evident. He made a cold miserable day for me great. It may seem like technologically simple acts but it made a huge difference for me and I am grateful.
From M. in Greensboro, NC
I came into your store located on Westover on Jan 20th. I was greeted and helped by one of your employees Joey Perez. I wanted to take the time to write you and let you know you have someone that represents your company very well. I came in with a problem with my phone and asked Joey if this was a real Verizon and if there was a technician available. He had me smiling and laughing from the start, he replied “if taking a number or signing your name on a board makes this a real Verizon, then no that is not what we do, but as far as your phone goes I guarantee you’ll leave happier then you were when you came in.” He then looked at my phone, called into technical support to get more help, after we could not fix my phone problems, Joey ordered me a replacement phone that will be shipped right to my house. After we took care of my phone issues he continued to look up my account and found ways that we could change some things so that I can save money every month. I was absolutely blown away by the customer service I received at your store and was HIGHLY impressed on how nice everyone was dressed…
After the service I received today from Mr. Perez, you and he have earned a client for life. I know most of the people in your profession are on commission, and the way he took his time and showed me he cared even knowing I wasn’t buying anything that day spoke wonders of the type of establishment you run…
Thank you and Joey for a great experience.
From J. in Springville, AL
This is not an experience I am used to having. In preparing to send my daughter to Italy for a semester abroad, my husband insisted that she have a cell phone. On the day before her departure, my husband called and spoke with Ron Koonce in the Alabaster sales center. Our entire visit with him was a pleasant one. He was honest and helpful. He was not arrogant or disinterested in our situation. The week prior, we had visited a sales center in —— and were given some inaccurate information. Ron got my daughter’s phone set up and working, transferred her contacts and wished her well.
Upon arriving in Italy, she discovered she was having a problem with the phone. I called Ron and he had Erica call me from your service department…
Anyway, it was an awesome experience. She and I talked about solving the problems, using me as a go-between on skype! After I didn’t hear back from her at the designated time, I again called Ron. He tracked Erica down and we discovered that there was a simple misunderstanding. Immediately, Erica called me back and she spoke, via speaker phone into my computer with my daughter! It was great! She walked my daughter through each step until everything was in working order! Only minutes later, I received a follow-up call from Ron. He was checking to make sure everything was taken care of.
That’s what I call Customer Friendly Service! I Love it! Thank Ron for me and if you can get hold of Erica’s supervisor, please brag about her work, as well.
We do appreciate all the help and hope that your employees all understand that is what customers want.