People Buy You, by Jeb Blount
Posted on 03. Sep, 2010 by Jay Witherspoon in Customer Service
Here’s a good read for folks in sales. The author spoke to our recruiters on Wednesday, and I thought I’d give him a plug here.
The reason Cellular Sales has been successful is our customer service. We want every new customer to become a customer for life. We encourage our wireless experts to enter their name and number in each customer’s phone. We don’t funnel our customers to a call center for questions. We try to forge a personal relationship, and produce a Wow experience every time.
It’s important for people in our organization to remember that having the best network (Verizon), and technical expertise are only parts of the path to success. People Buy You, by Jeb Blount, delves into the details of how best to sell yourself. Happy customers means more customers!
-Jay Witherspoon, Director of Advertising, Cellular Sales
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